Shipping & Returns
Domestic and International Shipping
We ship our products all over the world. Depending on what product you purchase as well as your location, the products are either shipped UPS or by special freight. Currently online orders can be placed for the Continental US only. For all other countries (as well as Hawaii and Alaska) please email your name, address and the product you are interested in to firstname.lastname@example.org.
Timing of Shipments
We ship orders Monday through Thursday. Orders are generally shipped within 24 hours, or on the next working day of placing your order once confirmation of full payment is received. Please allow up to 1 week shipping time within the continental US from the date of payment, although in most cases delivery is quicker than this. If you have not received your goods after this period, please email us at email@example.com. Please note that prior arrangements must be made over the phone for orders to be collected from our warehouse.
Ammo-Up will offer a refund of the cost of the Ammo-Up unit if you are not satisfied with the efficiency of the product at picking up your shells or paintballs. The product must be returned within 30 days of receipt of product. Original shipping expenses and return shipping expenses are to be paid by the customer. If the returned product is damaged or dirty, the customer will be charged a restocking fee (approximately 20%).
- All shipping charges are nonrefundable.
- All returns for items with free shipping are subject to a 15% restocking fee to cover original shipping cost.
Ammo-Up undertakes to ensure to all our customers that goods leave our warehouse in perfect condition. Should those goods not be received by you in perfect condition, then any damage to or shortfall in products must be reported to Ammo-Up by email to firstname.lastname@example.org within 72 hours after receipt of the goods. All defected goods must be returned in their original packaging with the original order form to be sighted by Ammo-Up. Replacement goods will only be shipped after the faulty item is received by Ammo-Up. Return postage costs incurred by you will be issued by credit to your nominated credit card after the goods have been sighted by Ammo-Up.
In the unlikely event that you receive an incorrect item, this should be reported to Ammo-Up by phone within 72 hours after receipt of the goods at 1-904-641-3934. All incorrect goods must be returned in their original packaging with the original order form to be sighted by Ammo-Up. Replacement goods will only be shipped after the incorrect item is received by Ammo-Up. In the event that Ammo-Up is unable to replace the item, a refund will be provided. Return postage costs incurred by you will be issued by credit to your nominated credit card after the goods have been sighted by Ammo-Up.
No refunds are offered if you have changed your mind about the goods after 30 days.
Refunds will be issued by credit to the nominated credit card.
Ammo-Up warrants their products against defects in materials and workmanship for a period of one year from the date of purchase and agrees to replace any part or parts which Ammo-Up determines to be defective. This warranty is conditional on receipt of defective part or parts shipped back to Ammo-Up. This warranty does not cover damage resulting in any way from misuse or abuse, lack of reasonable care or modification of the product.
Items Purchased from Dealers
Warranties and guarantees on purchases made from Ammo-Up distributors or dealers are at the discretion of the dealer. All claims for warranties and guarantees must be placed with the dealer where the product was purchased. Parts purchases outside of warranty coverage can be placed with dealers or directly with Ammo-Up.